Support
At Quadbase, we pride ourselves on providing outstanding technical support for all of our products.
All questions and problems will be addressed in as timely a fashion as possible - most within 24 hrs.
Our support staff can be reached by email and by phone between the hours of 8:30 AM and 6:30 PM Pacific
Time , and 7 AM till 3 PM GMT +1, Mon - Fri except holidays. Contact information is listed below.
Knowledge Base
Often the quickest way to get an answer to your question is to browse our knowledge base. We've
documented some of the most commonly asked questions and problems, and their solutions in our FAQ
pages. In addition, the latest editions of our software documentation are always available online.
Support Service
Technical support is provided via email, phone call, support forum and web based conference
(gotomeeting.com). We pride ourselves on the ability of solving every single issue ever encountered
by our users.
Pre-Sales Support
We understand that during the course of evaluating software, it's important to have questions and
problems resolved as quickly as possible. Quadbase offers pre-sales support, however, priority will
be given to existing customers during periods of heavy demand.
Maintenance Programs
Maintence programs are available on a subscription basis. In addition to continued support, maintence
provides free upgrades for major and minor releases. For more information about maintence programs,
please contact our sales department.
Support Contacts
Phone: (408) 982-0835 (8:30 AM and 6:30 PM PDT)
+420 567 300 301 (7 AM till 3 PM GMT +1)
Email: support@quadbase.com
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