| At Quadbase, we pride ourselves on providing outstanding technical
support for all of our products. All questions and problems will be addressed in
as timely a fashion as possible - most within 24 hrs. Our support staff can be reached
by email and by phone between the hours of 8:30 AM and 6:30 PM Pacific Time Mon - Fri.
Contact information is listed below.
Knowledge Base
Often the quickest way to get an answer to your question is to browse our knowledge
base. We've documented some of the most commonly asked questions and problems, and
their solutions in our FAQ pages. In addition, the latest editions of our software
documentation are always available online.
Customer Support
All Quadbase customers receive free phone and email support, as well as minor patches
and bug fixes for 90 days after any purchase. Customers who wish to receive continued
support, as well as upgrades/new versions can subscribe to one of our maintenance packages.
Pre-Sales Support
We understand that during the course of evaluating software, it's important to have questions
and problems resolved as quickly as possible. Quadbase offers pre-sales support, however,
priority will be given to existing customers during periods of heavy demand.
Maintenance Programs
Maintence programs are available on a subscription basis. In addition to continued
support, maintence provides free upgrades for major and minor releases. For more
information about maintence programs, please contact our sales department.
Support Contacts
Phone: (408) 982-0835
Email: support@quadbase.com
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