Support
At Quadbase, we pride ourselves on providing outstanding technical support for all of our products. All questions and problems will be addressed in as timely a fashion as possible - most within 24 hrs. Our support staff can be reached by email and by phone between the hours of 8:30 AM and 6:30 PM Pacific Time, and 7 AM till 3 PM GMT +1, Monday through Friday, except holidays.
Technical support is provided via email, phone call, and web based conference (gotomeeting.com). We pride ourselves on the ability of solving every single issue ever encountered by our users.
Pre-Sales Support - We understand that during the course of evaluating software, it's important to have questions and problems resolved as quickly as possible. Quadbase offers pre-sales support, however, priority will be given to existing customers during periods of heavy demand.
Maintenance Programs - Maintence programs are available on a subscription basis. In addition to continued support, maintence provides free upgrades for major and minor releases. For more information about maintence programs, please contact our sales department.
Knowledge Base - Often the quickest way to get an answer to your question is to browse our knowledge base. We've documented some of the most commonly asked questions and problems and their solutions in our FAQ pages. In addition, the latest editions of our software documentation are always available online.
Support Contacts
Phone: | (408) 982-0835 |
Email: | [email protected] |